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Our refund policy
You may return any item purchased from tocayah.com for refund or exchange for any reason within 15 days, provided the item is unused and in its original packaging. Only items purchased from Tocayah.com can be returned through this process.
Customers are responsible for return shipping fees, unless otherwise instructed by a member of the Tocayah Customer Service. For exchanges, please contact us
Refunds will be credited by the same method in which items were originally purchased, provided the item is returned within 30 days of purchase. All products being returned must be returned in original, unopened packaging and must not be used. Tocayah.com reserves the right to decline a return request on opened, used merchandise that is not in a condition deemed acceptable.
The customer will be responsible for shipping the item back to Tocayah.com prior to any refund being issued. Customers are also responsible for shipping costs associated with product return.For exchange requests, customers are responsible for shipping costs associated with product return.
Tocayah.com cannot be responsible for lost or missing packages and recommends that customers place tracking numbers on returned merchandise.
Returns and exchanges of items that were not purchased through Tocayah.com cannot be returned through these processes. Please contact the original retailer of purchases for instructions on exchanges and returns.