Order Processing

Orders are processed and shipped Monday through Friday, excluding major holidays.

Processing and shipping times may vary due to operational conditions, high order volumes, or other unforeseen circumstances. Orders may take longer than expected to process, including orders placed with expedited shipping.

Out-of-Stock Products

If a product is out of stock when you place your order, your order may be dispatched once the product has been restocked.

In such cases, Tocayah will notify you by email, phone, or WhatsApp and provide relevant information about your order.

Delivery Addresses and P.O. Boxes

We offer delivery to P.O. boxes through our shipping partners, subject to their delivery conditions and restrictions.

Due to weight and size limitations, certain heavy or oversized products may not be eligible for delivery to a P.O. box. These may include filled heavy bags and filled training dummies.

Additional shipping charges may apply depending on the product, delivery destination, and shipping requirements.

Shipping and Delivery Information

Delivery times depend on the destination, shipping method, product availability, and the shipping partner responsible for your order.

While we work to process and dispatch orders as quickly as possible, delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

Payment Processing

Payments are processed through the payment methods and payment providers available at checkout.

If you experience a problem with payment processing or have questions about a payment, please contact our customer support team.

Lost or Missing Packages

If your package appears to be delayed or missing, please contact our customer support team for assistance.

We recommend keeping your order confirmation and tracking information so that your shipment can be identified and investigated with the relevant shipping provider.

Returns and Exchanges

Customers are responsible for return shipping costs unless otherwise instructed by a member of the Tocayah Customer Service team.

Refunds for eligible returns are issued using the original payment method, subject to our return and refund conditions. Returned products must be unused and in their original, unopened packaging.

Tocayah reserves the right to refuse returns that do not meet the applicable return conditions.

Customers are responsible for shipping costs associated with returning products for exchanges unless otherwise agreed with our customer support team.

We recommend using a tracked shipping service when returning an item. Please contact our team before arranging a return or exchange.

Products purchased through retailers or other sellers cannot be returned directly to Tocayah under this policy. Please contact the original seller for assistance with returns or exchanges.

Contact Us

If you have questions about our delivery policy, shipping arrangements, payment processing, or a delayed order, please contact our customer support team.